Privacy Policy

1. Who we are

Seller and data controller: streamlayerhub.com LLC. Address: 25 Prorizna St, Kyiv, 01001, Ukraine. Contact email: contact@streamlayerhub.com. Phone: +380 958 576 4589. EDRPOU registration code: 67216662. Legal representative: Elena Schmidt, Managing Director.

2. What personal data we collect

When you request an itinerary or a quote, we may collect:

• Contact details (name, email, phone);
• Trip-related details you provide (e.g., dates, destinations, preferences);
• Information about your request and communications (messages, correspondence);
• Technical data related to website use (e.g., device/browser information, log data), if you interact with our pages.

3. How we use personal data

• To process your itinerary/quote request and respond to you;
• To provide travel-related services and coordinate booking details (where applicable);
• To communicate with you about your request;
• To improve our website and operational processes;
• To comply with legal obligations and handle claims.

4. Legal basis for processing (UA)

We process personal data in accordance with applicable Ukrainian law. Depending on the context, legal bases may include: performing actions at your request prior to a transaction, fulfilling contractual obligations (if a contract is formed), compliance with legal requirements, and legitimate interests that do not override your rights. If we use tracking/marketing technologies that require consent, we will obtain consent where required.

Legal references: Про захист персональних даних | від 01.06.2010 № 2297-VI.

5. Disclosure and sharing

We may share personal data with:

• Service providers who help us operate the website and deliver responses (e.g., support/IT providers), under appropriate confidentiality and data protection requirements;
• Relevant counterparties involved in arranging travel services, to the extent necessary to handle your request and/or booking;
• Authorities, if required by law.

We do not sell your personal data.

6. International transfers

If personal data is transferred outside Ukraine in the course of providing services, we will take measures to ensure such transfers comply with Ukrainian data protection requirements.

7. Data retention

We keep personal data only for as long as necessary for the purposes described in this Policy, including processing your request and complying with applicable legal requirements (including limitation periods for claims). After that, we delete or anonymize personal data.

8. Your rights

You may have the right to request access to your personal data, correction or deletion, and to object to processing in cases provided by law. You can also withdraw consent where processing is based on consent (withdrawal does not affect processing already carried out).

For more details, see Ukrainian personal data protection legislation: Про захист персональних даних | від 01.06.2010 № 2297-VI.

9. Complaints and claims

If you have complaints related to your request or the handling of personal data, contact us using the details below. For consumer matters, we aim to resolve issues promptly.

Relevant consumer information/ordering references (UA): Про захист прав споживачів | від 10.06.2023 № 3153-IX, Про захист прав споживачів | від 12.05.1991 № 1023-XII.